Privacy Policy

1. About this Notice

This Privacy Notice provides information on how MMUST MarketHub collects and processes your personal data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data.

2. Who We Are

MMUST MarketHub is an e-commerce platform. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

This website and/or mobile app is operated by MMUST MarketHub. Any personal data provided or collected by MMUST MarketHub is controlled by the entity that the website and/or mobile app relates to.

3. The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services.

We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. MMUST MarketHub also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same.

A. Information You Provide to Us

We receive and store the information you provide to us including your identity data, contact data, biometric data, delivery address and financial data.

• Contact details (name, postal address, phone number, email address)
• Demographic information (date of birth, age or age range, gender)
• Online registration information (password and authentication data)
• Payment information (credit card details and billing address)
• Online questionnaire responses and surveys
• Competition entries or submissions
• Marketing preferences

B. Information We Automatically Collect or Obtain from Third Parties

We collect and store information regarding your use of the MMUST MarketHub marketplace including searches, views, downloads and purchases.

We may receive information from third parties including carriers, payment service providers, merchants, brands and advertising service providers.

• Name and age (or predicted age range)
• Device, operating system, browser and IP address
• Unique device identifiers
• Visited web pages
• Products viewed, searched, purchased or added to cart
• Time spent on pages and usage timestamps
• User-generated content (blogs, reviews, posts)
• Social media username or ID
• Social media profile photo and follower data

Where required by law, you may indicate consent for personalized marketing through registration tick-boxes. You may opt out at any time by closing your account or emailing support@mmustmarkethub.co.ke.

4. Cookies and Other Identifiers

Cookies are small files placed on your device to distinguish you from other users and improve your browsing experience. Please refer to our Cookie Notice for more information.

5. How We Use Your Personal Data

• Registering you as a new customer
• Processing and delivering orders
• Managing customer relationships
• Running promotions, competitions and surveys
• Improving products and services
• Recommending or advertising relevant products
• Providing partner and vendor services
• Complying with legal obligations
• Detecting fraud

6. Legal Basis for Processing Personal Data

• Consent
• Legitimate business interests
• Performance of a contract
• Compliance with law

7. How We Share Your Personal Data

We may share personal data for:

• Sale and delivery of products and services
• Third-party service providers
• Business transfers
• Fraud detection and legal compliance

8. International Transfers

We may transfer personal data internationally where permitted by law, ensuring adequate safeguards are in place.

9. Data Retention

• While we maintain an ongoing relationship with you
• Where data is required for legal or business purposes
• For applicable legal limitation periods

10. Data Security

We implement security measures to prevent unauthorized access, loss, alteration or disclosure of personal data.

11. Your Legal Rights

• Access, correction or deletion of data
• Restriction or objection to processing
• Data portability
• Unsubscribing from marketing

Requests may be refused if unreasonable or if identity verification is insufficient.

12. Data Controller & Contact

For questions or complaints, contact: support@mmustmarkethub.co.ke